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Our team is ready to answer your questions and provide support
Our team is ready to answer your questions and provide support
Reach out through any of these channels
Reava Plaza, 3rd Floor
Ngong Road, Nairobi
Kenya
Monday to Friday: 8AM - 6PM
Saturday: 9AM - 1PM
Sunday: Closed
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Located on Ngong Road, approximately 5km from Nairobi CBD. Look for Reava Plaza building on the right side if coming from the city center.
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Quick answers to common questions
We strive to respond to all email inquiries within 24 hours during business days. For complex issues that require investigation, our team may take up to 48 hours to provide a comprehensive response. If your matter is urgent, we recommend using our in-app chat support or calling our customer service line at +254 717 114 858 during business hours.
To report a technical issue:
Please include as much detail as possible, including your device model, operating system version, app version, and steps to reproduce the issue. Screenshots or screen recordings are extremely helpful for our technical team to diagnose and resolve the problem faster.
Yes, we welcome in-person meetings for business partnerships, enterprise solutions, and special cases that require face-to-face discussion. To schedule a meeting:
Please note that all meetings should be scheduled at least 48 hours in advance. Our office is located at Reava Plaza, 3rd Floor, Ngong Road, Nairobi, and we're available for meetings Monday through Friday from 9AM to 5PM.
We value your feedback and feature suggestions! You can share your ideas with us through several channels:
Our product team reviews all feedback and feature requests. While we can't implement every suggestion, your input helps shape our product roadmap and prioritize enhancements that matter most to our users.
Yes, we offer business integrations and API access for organizations looking to incorporate Reava Split functionality into their systems. Our Business tier includes API access, and we also offer custom enterprise solutions with dedicated integration support.
For more information about our integration options:
Our technical documentation for the API is available at developers.reavapay.com for businesses with active API subscriptions.
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